Terms and Conditions
These terms and conditions set out the basis on which Alyson Standing Coaching Pty Ltd (we, us,
our) provides professional coaching services.
These terms and conditions form part of the agreement between us and our clients (referred to as
‘you’ in this document).
1. Services to be provided
a) We will agree with you the scope of the coaching services to be provided.
b) You may choose to purchase online coaching services content or arrange in-person coaching
sessions that are delivered in person or by video conference.
2. Payment for services
a) All online coaching services content is to be purchased and paid for in full in advance.
b) The cost of in-person coaching services is to be agreed along with the scope of the services,
and we will invoice you following the provision of the services. Where our services are
delivered over a number of sessions, we will agree with you the frequency and timing of our
invoicing.
c) Invoices are to be paid within 21 days after the date they are issued to you.
3. Cancellation and rescheduling of services
a) All online coaching services content is non-cancellable and non-refundable once it has been
purchased.
b) In-person coaching sessions may be cancelled or rescheduled by you at any time.
c) For in-person coaching sessions involving a workshop with several participants:
a cancellation or rescheduling request made eight or more days before the agreed
delivery date will not incur a cancellation fee;
a cancellation or rescheduling request made between seven days and 24 hours
before the agreed delivery date will incur a cancellation fee of 30% of the agreed cost
of the services to be provided at the cancelled or rescheduled session.
a cancellation or rescheduling request made less than 24 hours before the agreed
delivery date will incur a cancellation fee of 100% of the cost of the agreed cost of the
services to be provided at the cancelled or rescheduled session.
d) For individual coaching sessions:
a cancellation or rescheduling request that is made more than 24 hours before the
agreed delivery date will not incur a cancellation fee;
a cancellation or rescheduling request that is made less than 24 hours before the
agreed delivery date will incur a cancellation fee of 100% of the cost of the agreed
cost of the services to be provided at the cancelled or rescheduled session.
e) Where in-person coaching workshops are to be provided to a number of persons then
substitutions of participants can be made prior to the course commencement by notifying us
in writing beforehand and so long as the number of participants does not exceed the number
agreed. We will not provide a refund or credit note or catch-up session if one or more
participants is unable to attend and the session proceeds without them.
f) In the event that we need to cancel an in-person coaching session then we will provide as
much advance notice in writing to you as possible and agree a rescheduled delivery date with
you.
g) We reserve the right to make changes to our online and in-person coaching services at any
time.
4. Provision of services
a) In-person coaching sessions will be provided at a venue to be supplied and arranged by you,
whether this be your offices or a third party venue or your video conferencing platform, as
applicable.
b) You will be responsible for co-ordinating and ensuring your attendance, and that of any other
persons attending, any in-person coaching sessions.
c) We may take and use photographs or videos for our promotional and archival purposes and
you consent to this occurring on behalf of yourself and any of your participants.
d) Online content, course materials and any recordings that are made by us during the provision
of our services remain our copyright and can only be used by you or your participant for their
personal use. You and any of your participants are not permitted to record any in-person or
online sessions without first obtaining our consent in writing to do so.
e) We own the copyright and all other intellectual property rights in everything we create in
connection with our agreement with you.
5. Use of third party platform
a) We use a third party provider, Kajabi, to host online content and a payment platform for the
services we provide.
b) Your use of the Kajabi platform is subject to its own terms and conditions and policies as they
apply to you. Details of its terms and conditions and policies can be found at:
https://legal.kajabi.com
c) We do not make any representation or warranty in relation to the operation, security or
reliability of the Kajabi platform and you and your participants agree to use it at your own risk.
d) We also do not endorse any material on the Kajabi platform other than that material which we
provide that is hosted on it. We do not provide any warranty or assume any responsibility
regarding the quality, accuracy, source, merchantability, fitness for purpose or any other
aspect of other material on the Kajabi platform.
6. Exclusion of liability
a) To the extent permitted by law and subject to paragraph 6(b), we exclude any liability to you
and to any other person in respect of any loss, cost, expense, claim or damage that is caused
by or which arises out of or in connection with our services.
b) If a supply under our agreement is a supply of services to a consumer within the meaning
given in the Australian Consumer Law then nothing contained in these terms and conditions
and our agreement will exclude, restrict or modify the application of any provision, the
exercise of any right or remedy or the imposition of any liability under the Australian
Consumer Law provided that, to the extent the Australian Consumer Law permits us to limit
our liability, then our liability will be limited to the supply of the services again or paying for the
cost of having the services supplied again.
7. Governing law
Our agreement with you is governed by the laws of New South Wales.
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Terms of Use
By using the Alyson Standen Coaching Pty Ltd (we, us, our) website(s), you agree to be bound by and
comply with these Terms of Use.
1. Intellectual property rights
Unless otherwise stated, we own the copyright and other intellectual property rights in the
contents of this website. You must obtain permission from us in writing if you would like to use,
copy or reproduce any part of the website for a purpose other than for non-commercial or
personal use.
2. User Conduct
You agree to use the website in a lawful and responsible manner. You will not engage in
transmitting harmful content (such as viruses and malware), engaging in spam, harassment, or
illegal activities or attempt to gain unauthorised access to this website or its systems.
3. Liability
a) This website and all of the content and services provided or made available through it are
made available to you on an ‘as is’ and ‘as available’ basis.
b) You acknowledge and agree that to the extent permitted by the law, and subject to paragraph
5 below, we make no representations, warranties or guarantees in relation to the availability,
suitability continuity, reliability, accuracy, currency or security of this website.
c) We will not be liable if this website (or any content made available through it) is incomplete,
corrupted, inaccurate, outdated or incorrect, or if this website, or any services provided or
made available through it, are unavailable for any reason.
d) You also acknowledge and agree that to the extent possible under the law, and subject to
paragraph 5 below, that we do not represent, warrant or guarantee that this website is free
from computer viruses or any other defect or error which may affect your software or systems.
You should protect your software and systems by installing and implementing your own
security and system checks.
4. Third party links
a) Our website may contain links to other sites over which we have no control. We are not
responsible for their use, effect or content. By accessing these third party sites, you agree to
any terms of access or use imposed by those sites.
b) We do not endorse any material on third party sites other than any material that we provide to
them and we do not give any warranty or assume any responsibility regarding the quality,
accuracy, source, merchantability, fitness for purpose or any other aspect of other material on
those sites.
5. Exclusion of liability
a) Subject to paragraph 5(b), and to the extent permitted by law, we exclude liability for all
liability, loss, damage, cost and expense (including, without limitation, loss of revenue, loss of
goodwill, downtime costs, loss of profit, loss of or damage to reputation, loss under or in
relation to any other contract, loss of data or loss of use of data) that is suffered or incurred by
any person in connection with or in any way relating to the website or any content or services
provided or made available through the website.
b) If a supply under these Terms of Use is a supply of services to a consumer within the
meaning given in the Australian Consumer Law then nothing contained in these Terms of Use
will exclude, restrict or modify the application of any provision, the exercise of any right or
remedy or the imposition of any liability under the Australian Consumer Law provided that, to
the extent the Australian Consumer Law permits us to limit our liability, then our liability will be
limited to the supply of the services again or paying for the cost of having the services
supplied again.
6. Governing Law
These Terms of Use are governed by the laws of New South Wales.